Grievance Officer
Grievance Officer.
In compliance with the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the DPDP Act, 2023, Galiaraa has designated a Grievance Officer for receiving and resolving user complaints. To reach the Grievance Officer, email legal@galiaraa.com.
1. How to File a Complaint
Email legal@galiaraa.com with a subject line indicating the nature of your complaint. Include your registered name, the mobile number or email address on your account, a description of the issue, and any supporting screenshots or links.
2. Response Timelines
- Acknowledgement: Within 24 hours of receipt.
- Resolution or escalation notice: Within 15 days of receipt.
- Content removal (if ordered): Within 24 hours of resolution.
3. Account Deletion Requests
Email legal@galiaraa.com with subject "Account Deletion Request". We process deletion within 30 days, retaining only legally mandated data.
4. Escalation
If you are not satisfied with our resolution, you may appeal to the Grievance Appellate Committee (GAC) constituted by MeitY under IT Rules, 2021, or approach courts of competent jurisdiction at Faridabad, Haryana.